A Chatbot for Online Stores
"Is it available in my size?", "when will it arrive?", "can I return it?". A chatbot answers these on WhatsApp, Messenger, Instagram or your website, and passes the rest to your team.
Before and after the order.
Products And Sizes
Details, sizes and colours, answered from your product list or catalogue.
Delivery And Returns
Delivery areas, how long you say delivery takes, and your returns and exchange policy.
Where Is My Order?
Order status looked up in your store system through its API, when it has one. Scoped with you.
Complaints To A Person
Complaints, damaged items and refunds go to your team with the conversation so far.
From your questions to a live chatbot.
Agree The Scope
Which questions it answers, what it never answers, and when it hands over to your team.
Build The Knowledge
We turn your information into the knowledge it answers from, and you approve it.
Test On Real Questions
Before launch it is tested on at least 10 of your customers' real questions.
Launch And Support
It goes live on your channel, with a handover guide and 30 days of support.
What people usually ask first.
Yes, if your store system or shipping company has an API we can connect to. We check that before we start.
WhatsApp, Facebook Messenger, Instagram and your website.
Yes. It understands Egyptian dialect, formal Arabic and English, and replies in the tone you choose.
It depends on the channels, the level and your message volume, and Meta also charges for WhatsApp messages. Tell us what you need and we send you a quote.
Spending Hours On "Where Is My Order?"
Tell us which store system you use, and we tell you what a chatbot could connect to.